Trying the Treva App and TAV PrimeClass Lounge at Izmir Airport
In line with our attempt to provide advice and guidance to air travellers, this time I am reviewing the experience on the ground provided by a major airport operator, TAV, at one of its flagship Turkish airports, İzmir Adnan Menderes (ADB).
This was not my first time at İzmir Adnan Menderes (ADB) international airport. In fact, my previous time there I had tried one of TAV’s facilities, the TAV Airport Hotel, which is conveniently located within the terminal. By the way, although on that occasion I did not write not a dedicated hotel review, I included some details about that experience in my SunExpress flight report.
This time I was at İzmir Adnan Menderes (ADB) to catch, again, another SunExpress flight, but also to try another experience on the ground: the Meet & Greet service and the PrimeClass Lounge, both provided by TAV Operation Services and bookable through the new Treva App.
TAV is a major airport operator in Turkey, where it manages several major airports outside Istanbul, such as Milas-Bodrum (BJV) and Ankara Esenboğa (ESB) in addition to Izmir Adnan Menderes, of course. It also manages several airports in other countries, such as Riga (RIX), Almaty (ALA) and Tbilisi (TBS), to name just a few. For further reference, TAV is part of the even larger ADP Group (“ADP” standing, of course, for “Aéroports de Paris”).
And within the Turkish operator, TAV Operation Services is the division that takes care of providing all sorts of ancillary services directly to passengers on the ground.
The Treva App and PrimeClass experience was courtesy of TAV Operation Services. All opinions are my own.
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The Treva App and the Meet & Greet service
TAV Operation Services not only provides an on-site experience at its airports and lounges, but it has also been investing in the digital part of the journey.
The result is the Treva App, which I had the chance to try on this trip. I will share the main points about it below.
The Treva App, which replaces TAV's older digital platforms, such as the TAV Passport app (for fast-track and lounge QR access) and LoungeMe, is designed to be a single point of contact for many of the services you can find at an airport, from lounge access, to fast-track lanes, from restaurants and duty-free shopping to private transfers and concierge-type services like “Meet & Greet” (which I will explain shortly, as I had the chance to experience it first hand)
At the time of writing these lines, Treva App was at an early launch phase, at three of TAV’s Turkish airports: İzmir Adnan Menderes (ADB), Milas-Bodrum (BJV) and Ankara Esenboğa (ESB), although the company’s plan is to roll it out across its international network shortly.
So, without further ado, let’s have a close look at the Treva App experience.
But, first of all, you need, of course, to download the app from either on Apple or the Play Store and create your own profile (btw, you can get a complimentary cup of coffee at the airport if you complete the process successfully!)
In the following screenshots you can see how the Treva app aims to cover the whole spectrum of services you may need while at the airport and it allows you to do so in an actionable way, entering your flight details in order to link your schedule to the specific services you are contracting.
The Treva App has a shopping basket which allows you to aggregate the different services and also to purchase physical items in advance of your trip, both at the airport restaurants and at the duty free shop.
In this regard, it is pretty much like most online shops. On a practical level, I would highlight the fact that its user interface is pretty clean and smooth to use.
Note, the right-most screenshot above, which corresponds to the Meet & Greet service, which is the item that I tried during my Izmir trip.
This service is, essentially, a concierge-type service in which a personal assistant guides you through your airport journey, from the moment you arrive at the terminal to the moment you board your flight.
In my case, I got first contacted by my “greeter”, Harun, by whatsapp right before arriving to the airport, while I was driving towards Izmir (with a stop at beautiful Lake Bafa along the way), in order to confirm my time of arrival.
Upon arrival at the expected time, Harun contacted again to confirm the pick up point, which was outside the terminal.
Once passed the first security control to get into the terminal, he helped us with luggage and managed to get our airline check-in process speeded up (even if we had just a standard ticket with SunExpress).
Harun next guided us towards the the passport control counter, taking us to the priority lane and waiting for us on the airside to escort us all the way to the PrimeClass Lounge. He then told us he would come fetch us ahead of our flight to get us to the gate and help with hand luggage.
A review of the PrimeClass Lounge at İzmir Adnan Menderes (ADB)
So, this is how we got to the PrimeClass Lounge at Izmir airport. But, before I outline my impressions here below, one important consideration: TAV Operation Services is in the process to renew its PrimeClass lounges across its entire network and the one at Izmir is still of the “old school” type. The first two renovated PrimeClass lounges were rolled out at Sofia (SOF) and Ankara-Esenboga (ESB) airport only in early 2026 and I guess it won’t be long until Izmir gets also its own face-lift.
The PrimeClass at Izmir is not huge, but it does its job well (it was quite empty when we arrived but it filled up progressively as the departure time of several Europe-bound flights got close).
Even it does not have yet the latest PrimeClass design, this lounge was thoroughly renovated in 2023, so the overall aesthetic is pretty modern, with wooden floors, and an open, rather airy design.
The lounge has a main hall with tables to eat, as well as a handful of armchairs. There is a staffed bar at the center of the room where it is possible to order drinks, and a food and coffee station on one of the corners. There it is possible to get a selection of warm and cold dishes (which are being refill on a regular basis).
The number of choices is not huge, but, again, this is a relatively small lounge and my guess is that most visitors don’t spend long time in it, because most flights at Izmir are point to point and relatively short haul within Turkey or Europe. I particularly liked the pastry selection, including some really tasty Turkish sweets. The lounge boasts also different types of coffee machines, as well, including one to make Turkish coffee.
Toilets are outside of the lounge proper, but are adjacent on the same floor, which is technically in the public area, but it’s located in a part of the terminal doesn’t have any other amenities and therefore foot traffic is practically nil. So, in practice it’s almost as if they were part of the lounge.
By the way, the lounge has also two children’s play rooms.
One of the things I really liked of this lounge was the views of the apron. Again, Izmir is not a huge airport, so you can get a pretty good idea of what’s going on at any time by just getting one of the tables with the views!
